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Learning 2XL


First Time Team Leader

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Next Open Course runs 30th and 31st Oct 2017  Book Now

A two-day training programme for managers, supervisors and team leaders


This course has been designed to be engaging and highly interactive. Emphasis is placed upon challenging perceptions whilst providing insights as to how to manage people more effectively. 

Practical skills and techniques are also examined with a view to increasing delegate’s confidence, particularly when dealing with difficult conversations. In turn this should lead to a change in behaviours upon return to the workplace and subsequent improvements in management style.  

To provide context and relevance, it is important that delegates have staff directly reporting to them in their role. 

The following modules would be included, and we would endeavour to meet any additional individual delegate requirements when possible.                                                                                           

The role of the manager 

Defining the role of the manager and an opportunity to discuss personal circumstances and boundaries of authority. 

Time Management 

Why some seem to get more done than others, prioritising tasks and dealing with people who waste your time.

 Leadership Styles and understanding others 

Theory ‘X’ and theory ‘Y’ and the resulting mindsets. An introduction to Character Type Recognition also provides an understanding of the four main character types, and their corresponding strengths and weaknesses.

Motivation of others and building teams

 Leading on from the previous session, this includes assessing your team’s needs, and how to build strong teams by having the correct people in the right jobs. Includes modifying behaviour according to the type of person you are communicating with. 

Performance management

 The step by step approach to managing performance which includes the following:

Improving communication 

Giving positive and critical feedback and exploring assertive, aggressive and passive styles of communication.                               

Effective delegation and Objective Setting

 What can and can’t be delegated and the difference between delegation and abdication. Delegates will be encouraged to discuss real scenarios and how it affects them. Applying the SMART principle to ensure you get the best from your staff.

 Difficult conversations

 Why they should not be avoided and how to structure them to ensure the best outcome. Includes how to decide which leadership style is appropriate. This is often commented on by delegates as being one of the most productive and worthwhile parts of the course. 


 The importance of conducting regular appraisals, common mistakes to avoid and how to make the a positive experience for all.     

What next? 

Delegates are encouraged to share what they have learned, and to commit to what they will do differently in the future using a Personal Development Planner.



For more info phone 07514 031549 or complete booking form


See also: 



Change Management

Communication Skills


Performance Management

Difficult Conversations for Managers