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Managing for Customer Care

Managing for Customer Care

One-day Training Course       

A team is only as good as its leader - that's certainly true when it comes to customer service. If a manager doesn't care about the customers, then the staff are unlikely to. Everyone has experienced time-wasting and inefficient systems, the dismissive attitude of the jaded assistant, or the sheer incompetence of the poorly trained employee, and vowed never to use that organisation again.

By contrast the manager who really cares what kind of service his/her customers receive will work at it as a high priority. This is too important to be left to chance. Learn how to project-manage your team's customer service so that you not only delight your customers but make them want to recommend you to others.


What you will learn

  • How to understand what your customers expect, so that you can exceed it
  • How to communicate high standards to your team, with inspiration and clarity
  • How to empower front line staff to deliver the best possible service
  • Monitoring and measuring results
  • How to recognise the barriers to good service and overcome them
  • How to give feedback and celebrate success
  • Maintaining standards

For more info phone 07514 031549 or complete booking form