For those new to a supervisory or management role, or for individuals who will shortly be in such a position.
Course duration: 2 days
This Team Leader course has been designed to be engaging and highly interactive. Emphasis is placed upon challenging perceptions whilst providing insights as to how to manage people more effectively.
Practical skills and techniques are also examined with a view to increasing delegate’s confidence, particularly when dealing with difficult conversations. In turn this should lead to a change in behaviours upon return to the workplace and subsequent improvements in management style.
The following modules are included, and we would endeavour to meet any additional individual delegate requirements when possible.
The role of the manager. Defining the role of the manager and an opportunity to discuss personal circumstances and boundaries of authority.
Time Management . Why some people seem to get more done than others, prioritising tasks and dealing with the inevitable people who waste your time.
Leadership Styles and understanding others. Theory ‘X’ and Theory ‘Y’ and the resulting mindsets. An introduction to Character Type Recognition also provides an understanding of the four main character types, and their corresponding strengths and weaknesses.
Motivation of others and building teams. Leading on from the previous session this includes assessing your team’s needs and how to build strong teams by having the correct people in the right jobs. Includes modifying behaviour according to the type of person you are communicating with.
Performance management. The step by step approach to managing performance which includes the following:
Improving communication. Giving positive and critical feedback and exploring assertive, aggressive and passive styles of communication.
Effective delegation and Objective Setting. What can and can’t be delegated and the difference between delegation and abdication. Delegates will be encouraged to discuss real scenarios and how it affects them. Applying the SMART principle to ensure you get the best from your staff.
Difficult conversations. Why they should not be avoided and how to structure them to ensure the best outcome. Includes how to decide which leadership style is appropriate. This is often commented on by delegates as being one of the most productive and worthwhile parts of the course.
Appraisals. The importance of conducting regular appraisals, common mistakes to avoid and how to make the process a positive experience for all.
What next? Delegates are encouraged to share what they have learned, and to commit to what they will do differently in the future using a Personal Development Planner.
Those individuals who are either new to their management role or who will be soon be appointed to a Team Leader role.
If you are interested in knowing more about our Team Leader course, please contact us today.
The course has been excellent! Learnt so much in a short space of time. Plenty of things will be utilized when I get back.288 Group Ltd
The content was put in to real-life situations making it easier to see causes and effects (this was extremely well done). The tutor was fantastic and quite inspiring in fact.288 Group Ltd, Poole
Course content quite often needs to be modified and adapted to ensure that it is relevant and suitable according to your circumstances, we welcome this and have a wealth of experience designing training and coaching to meet our customer's individual needs.