Course duration: 2 or 3 days. Depending on the individual needs and desired outcomes of our clients, and if they wish us to adapt and add specific content as a result.
The costs associated with having a high turnover of staff are considerable. This is both in financial terms, and in time and effort when having to replace and train new people after key members of staff have left the business.
This is a common problem across many industries and this course has been specifically designed to help meet this challenge.
This interactive workshop explores common issues and working practises that are entrenched within an organisation. Delegates will examine and explore methods of engaging with staff more effectively in order to develop and retain the most loyal and valuable employees.
The Employee Engagement and Retention course is delivered by an individual who worked for the John Lewis Partnership before embarking upon a comprehensive career within the construction industry.
Where are we now? This opening session allows delegates to take stock of the current situation, and clarify the desired outcome of the course. This includes looking at the linear approach to career progression that is so common.
What motivates people at work? The common motivational factors that cause individuals both satisfaction and dissatisfaction in the workplace.
Measuring staff engagement. Staff Engagement Surveys and other methods of calculating, tracking and monitoring staff opinion and satisfaction.
Fostering success and building effective teams. All delegates will be asked to complete a Clarity 4D Personal Profile by completing an online questionnaire before attending the course. These Personal Profiles will then be used on the day to provide valuable insights as to the importance of ensuring that team members are equipped and supported in the correct role within the business.
Management Styles. This pivotal session looks at management and negotiation styles, whilst assessing branch and company ethos. Concludes with the resulting impact different styles will have upon Staff Engagement and Retention.
Transactional Analysis. Covering the way in which staff are both communicated with and motivated by management.
Managing Performance. Assessing your team member's needs and a step by step guide to managing performance. Includes how to manage those 'difficult conversations' that need to be had to ensure that staff remain focused and motivated, and a practical coaching model to use when motivating others.
Creating advancement opportunities. How to ensure that key staff remain loyal by feeling that their career is on a trajectory to meet their aspirations. Includes succession planning to meet future challenges in a changing environment.
Mentoring and Role Modelling. This part of the course provides practical examples of how this generally under-utilised process can be of huge benefit to all concerned.
Training, Coaching and Development. The difference between these offerings, and when and where to use them. Common pitfalls to avoid and ensuring that best value is received.
Pay Reviews, Remuneration and Incentives. Getting the most from your team with available resources.
Appraisals. Ensuring that this invaluable tool is used properly to provide the most benefit to all concerned.
Interview Skills. A session designed to highlight some of the pitfalls of poor interviewing preparation and techniques, and the obvious impact this can have. Provides practical advice, hints and tips, and an opportunity for delegates to practice what has been discussed if required.
What Next? Delegates are encouraged to consider what steps could be taken to improve staff engagement, and therefore improve staff retention within their organisation and according to their individual needs.
This course deals with staff engagement on an individual, team and company level and therefore it is suitable for Company Directors, Senior Management and Branch Managers.
It would also be suitable for the HR Professional who is considering 'rolling out' a Staff Engagement Programme across the business.
If you would like more information on Employee Engagement and Retention, please contact us.
Course content quite often needs to be modified and adapted to ensure that it is relevant and suitable according to your circumstances, we welcome this and have a wealth of experience designing training and coaching to meet our customer's individual needs.