Course duration: 1 day
This is a course that our clients ask us to run for a wide variety of reasons.
It may be that some members of your team are experiencing difficulty in getting along with others, or have difficulty being assertive with particular individuals.
It could be that you are having difficulty in positively communicating with a team that is resisting change, or it could be that you want to improve communication within a team to improve harmony and morale.
What ever the reason for considering Communication Skills training, we can adapt to suit your individual needs and provide a fun and practical day, filled with exercises, games and discussion.
Delegates will leave with new understanding and a set of personalised skills that they can remember and use in their daily working life.
How communication works. What makes a good communicator and why others struggle.
Key Personal Strengths. Identify and understand your own preferences and how you communicate. How others will react to your communication style, and why you can say the same thing, in the same way to different people and get completely different results.
Listening Skills. Communication is not all about talking but listening too! The power of active listening and how to respond effectively.
Style of communication. How to adapt these styles according to circumstance and therefore influence others in a positive manner.
Body Language. A highly popular session highlighting body language and decoding various hidden clues. How to generate confidence through body language and what to avoid if you want to get the most from people.
Using your voice. How to effectively verbally communicate and project confidence and authority, even if you are feeling unsure.
Difficult people or situations. An opportunity for delegates to discuss their own issues if they want to, and some practical hints and tips to assist when dealing with confrontation.
What Next? All delegates are encouraged to discuss what they have learned, discuss how this can be applied back in the workplace, and commit to positive behavioural change.
Anyone who wishes to influence others in a positive manner and seeks to build better rapport with colleagues and customers.
If you would like more information on Communication Skills Training, please contact us.
Course content quite often needs to be modified and adapted to ensure that it is relevant and suitable according to your circumstances, we welcome this and have a wealth of experience designing training and coaching to meet our customer's individual needs.