Open Course Programme 2012
24th Jan	Managing Performance All managers need to manage the performance of their team but how can they do this and retain their team's commitment and motivation? Help keep all your team motivated and performing well by learning and practising good performance management skills and techniques.
26th Jan	Time Management This workshop offers participants at all levels techniques for getting more out of their working day, for eliminating non-productive activities, for creating time to think and plan, and for making sure they do not get taken off course by  the myriad of unplanned events and requests that come their way each day.
9th Feb	Communications @ Work Good Communication between colleagues, customers and suppliers is an essential element for any successful business.   Communication is more than just words – it involves building a rapport with the other person, listening and understanding, then conveying your message in a way that creates harmony and achieves agreement.  This workshop takes you through this process with a practical step by step approach that you can remember and apply daily in your working life
10th Feb	Recruiting the Right People This workshop is aimed at managers with basic experience of recruiting, who need to become familiar with good practice and the law relating to recruitment and selection.
21st Feb	Managing for Customer Care The manager who really cares what kind of service his/her customers receive will work at it as a high priority. This is too important to be left to chance. Learn how to project-manage your team's customer service so that you not only delight your customers but make them want to recommend you to others.
28th Feb	Report Writing Managers often have to make major decisions in consultation with shareholders, colleagues, other agencies and their customers. A report is frequently the foundation for those decisions, and yet many people struggle to write them well and more senior managers can spend valuble time re-writing them.    This workshop helps delegates to write a report that is easily readable, well laid-out with the relevant information, and which presents the choices to the reader clearly and succinctly.
6th-7th March	First Time Team Leader This two-day course is a complete introduction to managing people and is suitable for managers, supervisors, team-leaders and anyone who is responsible for the work of others.  It is endorsed by the ILM and takes a practical, hands-on approach

Course venue:  The Lifeboat College,Poole. A fantastic state-of-the-art training venue centrally located near the station and with ample car parking.

Duration:  All course are for one day unless stated otherwise.  All courses run 9.30 to 4.30

Costs:  All courses cost £175 (plus VAT) per day per delegate and are inclusive of all materials and course refreshments.

Call us now on 01202 331724 to book your place or complete the Booking Form below

Booking form

Discounts: If three or more course places are booked at the same time then a discount of 10% applies to all bookings.