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 Communicating with Confidence

Communicating with Confidence Training

A two day course

Overview

Successful communication is more than just getting your message across – it is about building working relationships that are based on mutual respect and integrity.  How then to influence others and achieve your objectives while retaining goodwill and personal values?  This course is designed to enable participants to learn the skills that will gain the co-operation of others, consult and involve them, while being clear about your own needs and goals.

What you will learn

  • Identifying different types of behaviours and communicating styles
  • Equality in relationships
  • About personal rights, rights at work and corresponding responsibilities
  • How your self image and preconceptions may affect your behaviour
  • Overcoming negative ‘self-talk’
  • Influencing skills
  • Definition of ‘influencing’
  • Behaviour patterns and non-verbal signals
  • Listening and questioning skills
  • Assertiveness techniques
  • Dealing with other people’s behaviour
  • Dealing with your own feelings
  • Giving and receiving feedback, both positive and negative
  • Handling difficult interactions and resolving conflict.

Who should attend this course 

Anyone who wishes to build up their skills and confidence in their ability to interact with others.

 

For more info phone 07514 031549 or complete booking form