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Assertiveness Training

One day course


What is assertiveness?  It may be easier to say what it is not.  It is not aggressiveness, selfishness, bossiness, clever techniques, or manipulation.   Why bother learning to be assertive? Being assertive improves a person’s chances of getting what they want; it reduces frustration; and it enables you to deal with difficult situations more effectively.

Above all it is a way of influencing others and communicating with them as equals, so that you build and maintain self-esteem on both sides.

What you will learn 

  • Behaviour options – defining aggressive, assertive and passive behaviour
  • Identifying situations where you wish to be more assertive
  • Identifying different behaviours – causes and effects
  • Rights and responsibilities
  • Understanding Barrier Beliefs
  • Practising Assertive Techniques – 3 basic steps, Broken record, Fogging, Positive Inner Dialogue
  • Personal Action Planning for confidence


Who should attend

Anyone who would like to learn how to stand up for their rights, to say ‘no’ courteously, and to have more self confidence in their dealings with others at work.

Feedback from previous delegates:

"Fantastic. This training has really taught me a lot and I am really feeling empowered to put it into practice"


For more info phone 07514 031549 or complete booking form