Managing Performance

Next Open Course dates - 24th March 2009

Managing for Better Performance

 One day workshop

 

Overview

Unsatisfactory performance from an individual worker can have a far-reaching impact on the organisation and service users, the manager, the team and the individual concerned. It cannot be left unchallenged and unresolved, yet many managers find it very difficult to address and change behaviours, poor attitudes and lack of professional skill.  This one day workshop seeks to help managers to diagnose the problem clearly, to define expectations of performance, and to find a solution for closing the ‘gap’.

What you will learn

 By the end of the workshop, participants will:

• Be clear about what is 'unsatisfactory performance‘
• Know how to address the issue with the underperformer without aggression or emotion
• Be able to work with the individual to identify the underlying causes of their unsatisfactory performance
• Know how to plan and implement a course of action for tackling the problem
• Taking disciplinary action

Who should attend

Team leaders at all levels