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First Time Team Leader |
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Next Open course dates - 22nd and 23rd November 2011
A two-day programme for first-line supervisors and managers
Overview
This course is suitable for those who are new to a managerial or supervisory role, or who wish to refresh their skills in a current role. It looks at the essential skills of effective management and how to apply them in real life situations.
What you will learn:
This will include:
- Attributes and responsibilities of an effective team leader
- Understanding the organisation and how you contribute
- How to build a team that work well together
- Goal-setting and managing performance
- How to be an effective communicator
- How to train and develop your staff
- Dealing with ‘difficult’ situations – conflict, resistance, stress, sabotage
- How to delegate and manage your own time
- Action plan – step by step approach to getting it all right
Who should attend
This workshop is suitable for newly-appointed or frontline supervisors and managers
For more info phone 01202 331724 or complete booking form