Challenging Conversations

 This course gives delegates the skills to calmly and positively conduct conversations with people in difficult circumstances, such as poor performance, bullying, misconduct or redundancy notice.  It helps delegates to plan how to convey the difficult information, keep calm and deal with the inevitable range of emotional reactions, and to close on a plan of action.

 

Course Outline:

• Preparing yourself for the conversation
• Reactions to expect
• Rights and responsibilities on both sides
• Skills for all – a 5 step guide to dealing with challenging behaviour
• Practise scenarios
• Broaching issues of: poor performance, misconduct, bullying and redundancy.

Who is it for?

Managers, business owners and supervisors who need to address difficult issues in the workplace.

What previous delegates have said:

'The course was very helpful ,especially the exercises. It has helped me feel much more confident about adressing difficult issues at work.'