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Delivering Excellent Customer Service

Excellence in Customer Service

How to make your company or organisation the one that customers come back to and recommend to others

1-day Training Course

Overview

This training course is designed to build on customer service skills and help develop new techniques to equip staff with the tools to improve and gain outstanding levels of customer service and satisfaction.  It's ten times harder to gain a new client than keep an existing one happy!

What you will learn

  • Know why providing good customer service in critical to any business
  • Taking ownership and responsibility
  • Get it right first time
  • Practical and effective customer service skills to do an even better job
  • Form stronger relationships with customers through the use of positive words, tone and body language
  • Deliver positive customer service to all customers 

Who should attend

Anyone who interacts with customers

Are some of your customers 'difficult' to deal with? Then also see our 'Handling Difficult Situations' course

 

For more info phone 07514 031549 or complete booking form