Course duration: 1 day
Unsatisfactory performance from individuals can have a far reaching impact upon an organisation and their customers or service users, as well as the manager, the team and the individual concerned.
This should not be left unchallenged and unresolved, yet many managers find it difficult to address issues and instead adopt an approach of hoping that the problem will resolve itself. This proves rarely to be the case.
When dealt with over more than one day, the subject of unsatisfactory performance can be explored in more depth and often provides delegates with a better understanding of the causes of this type of problem.
Some of our customers however, have asked for a shorter training course purely dealing with managing performance issues and how to approach them.
This Managing Performance one-day workshop seeks to assist managers in diagnosing problems and issues sooner rather than later, clearly define expectations of performance and find a solution for 'closing the gap'. We are able to tailor content according to individual needs, but would suggest that the following content would be included.
Defining underperformance and the impact it can have. What can be acceptable and unacceptable depending upon circumstances, and common causes involving individual, management styles, organisational restraints and culture.
The effects underperformance can have on individuals, managers, teams, customers and organisations.
Leadership Styles. Diagnosing the problems and issues and deciding if action needs to be taken, including which approach is most suitable in the circumstances.
Difficult conversations. Using a coaching model and how to prepare for conversations designed to address performance issues. A brief introduction to the law surrounding such issues, and the differences between a difficult conversation and a disciplinary meeting.
Working with the individual to identify underlying causes and agree a solution. Planning and implementing a performance improvement plan.
Performance strategies. Case studies of managing poorly performing staff, monitoring progress and providing effective feedback.
What Next. Delegates will be encouraged to share their own experiences if they wish to, and to capture how they will implement what they have learned upon return to the workplace.
Managers at all levels who would benefit from managing performance effectively.
If you would like more information on Managing Performance Training, please contact us.
Course content quite often needs to be modified and adapted to ensure that it is relevant and suitable according to your circumstances, we welcome this and have a wealth of experience designing training and coaching to meet our customer's individual needs.